Zoho Support acts
as your single point of contact for all your incoming requests. You can
organize, prioritize and respond to your support requests on the fly.
Provide the ‘Wow’ experience to your customers by maintaining the most
responsive helpdesk in your organization.
Learn More about Ticket Management
your customers with an effective customer support via the channel they
are most comfortable with. With social media integration you can now
support your customers over Facebook & Twitter by staying within
Learn More about Social Media Support
you have scores of contacts and support multiple accounts? Have them
all in Zoho Support. You can raise requests for your contacts and
accounts from anywhere and at any time. You can also customize the
fields in contacts and accounts to capture as much information you may
Learn More about Accounts and Contacts
customer contracts and providing on-time support are critical to win
customers. Zoho Support handles these hassles free. Setup your customer
contracts and SLAs, so that your customers receive support as agreed.
You can define your business hours, holidays and support plans to set a
request its due date. It doesn’t stop here. Zoho Support auto escalates a
request when it falls overdue.
Learn More about Contracts and Service Level Agreements (SLAs)
your customers before they get your help. Provide them with a powerful
knowledgebase of articles ordered as topics. Found a solution for a
request; add them to your knowledgebase in a click. You can also create
topics for your agents’ eyes only. Solutions are fast to search and can
contain attachments and images.
Learn More about Knowledge Base
you want to alert agents when tasks are assigned to them? Notify them
of a customer appointment tomorrow? Acknowledge your customers when they
submit request? Everything is possible in Zoho Support. E-mail, text
message/SMS or simply a browser pop-up is what all it takes.
Learn More about Alerts and Notifications
are vital to measure the health of your helpdesk and take informed
decisions. In Zoho Support, you can monitor ticket activity, agent
performance, SLA compliance, request response time, and more. You can
also display summary information and vital statistics for quick view
Learn More about Reports and Dashboards
for product details while having your customer on hold is cumbersome.
But not anymore. Tracking and managing your product catalog is simple
and easier in Zoho Support. You can store details such as product name,
category, price, warranty period etc., to be associated with a request.
Learn More about Product Catalog
a dynamic online community for your customers. They can log requests,
track updates, find answers, start discussions and more in one single
place. You can also unleash your brand’s look and feel using real-time
styling, drag-n-drop rearranging etc., for that seamless experience.
Learn More about Customer Support Portal
your agents’ productivity manifold. Use workflows to automate processes
like assignment of requests, sending notifications and modifying field
values based on wide range of criterions.
Learn More about Workflow
you receive sensitive information from your customers? Want to secure
them from prying eyes? Take charge now by defining profiles, roles and
groups. Setup data-sharing rights and field-level security in Zoho
Support. Ensure your proprietary information is protected.
Learn More about Security
your helpdesk according to your business needs. Add custom fields,
re-name or hide unwanted tabs, set fields to be searched, add a new
section and more. You can also personalize the e-mail templates sent to
Learn More about Customization
your helpdesk to talk your brand. Upload your company logo, choose your
support URL and configure your support e-mail address. Also setup
remote authentication to provide a single login experience to your
Learn More about Branding